1win ph Terms & Conditions

1. Acceptance of Terms

By accessing, registering on, or using the 1win ph website and its associated services (collectively, the "Platform"), you ("User," "you," or "your") acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions ("Terms"), together with our Privacy Policy and Responsible Gaming Policy, all of which are incorporated herein by reference.

These Terms apply to all visitors, registered users, and any other persons who access or use the 1win ph Platform. If you are accessing the Platform on behalf of a third party, you represent and warrant that you have the authority to bind that party to these Terms.

1win ph reserves the right to modify these Terms at any time. Continued use of the Platform following the posting of any changes constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

2. Eligibility & Age Restriction

Access to and use of the 1win ph Platform is strictly restricted to individuals who meet all of the following criteria:

• You are at least 21 years of age, as required under Philippine gaming regulations administered by the Philippine Amusement and Gaming Corporation (PAGCOR).
• You are a natural person with full legal capacity to enter into binding contracts under the laws of the Republic of the Philippines or your jurisdiction of residence.
• You are not a resident of any jurisdiction where online gambling is prohibited by applicable law.
• You are not a current employee, director, officer, or agent of 1win ph, nor an immediate family member of any such person.
• You have not previously been self-excluded from the 1win ph Platform or any other gaming platform under a self-exclusion agreement that remains in effect.

1win ph employs strict age verification procedures. We reserve the right to request proof of age documentation at any time. Any account found to belong to a person under 21 years of age will be immediately suspended, all funds will be withheld pending investigation, and the matter may be referred to the relevant authorities.

"Gambling is addictive. Know when to stop." — PAGCOR

3. Account Registration

To access the full range of services offered by 1win ph, you must register for an account. By registering, you agree to the following:

• You will provide accurate, current, and complete information during the registration process, including your full legal name, date of birth, residential address, and valid contact details.
• You will maintain and promptly update your account information to keep it accurate and complete at all times.
• You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password.
• You will not share your account credentials with any third party, nor permit any other person to access or use your account.
• You will notify 1win ph immediately upon becoming aware of any unauthorized use of your account or any other breach of security.
• Each individual is permitted to hold only one (1) registered account on the 1win ph Platform. The creation of multiple accounts by a single individual is strictly prohibited and may result in the permanent suspension of all associated accounts and forfeiture of any balances therein.

1win ph reserves the right to refuse registration, suspend, or terminate any account at its sole discretion, including where it suspects fraudulent activity, misrepresentation, or violation of these Terms.

4. User Conduct

As a condition of your use of the 1win ph Platform, you agree that you will not:

• Use the Platform for any unlawful purpose or in violation of any applicable local, national, or international law or regulation.
• Engage in any form of fraud, collusion, cheating, or manipulation of any game or betting market on the Platform.
• Use any automated software, bots, scripts, or other tools to access or interact with the Platform in a manner not expressly authorized by 1win ph.
• Attempt to reverse-engineer, decompile, disassemble, or otherwise derive the source code of any software used in connection with the Platform.
• Transmit any unsolicited commercial communications, spam, or malicious code through the Platform.
• Engage in any activity that disrupts, damages, or impairs the integrity or performance of the Platform or its underlying infrastructure.
• Misrepresent your identity or impersonate any person or entity in connection with your use of the Platform.
• Use the Platform to launder money or engage in any other financial crime.

Violation of any of the above prohibitions may result in immediate account suspension, forfeiture of account balances, and referral to law enforcement authorities where appropriate.

5. Deposits & Withdrawals

1win ph supports the following payment methods for deposits and withdrawals by Philippine-based users: GCash, Maya (PayMaya), bank transfer via BPI, BDO, Metrobank, UnionBank, Landbank, PNB, and Security Bank, and debit cards. All transactions are processed in Philippine Peso (PHP / ₱).

• The minimum deposit amount is ₱100. Minimum withdrawal amounts may vary by payment method.
• All deposits must originate from a payment account registered in your own name. Third-party deposits are not permitted.
• Withdrawals will be processed to the same payment method used for the corresponding deposit, where technically possible.
• 1win ph reserves the right to conduct identity and source-of-funds verification before processing any withdrawal. You may be required to submit supporting documentation.
• 1win ph does not accept deposits made via cryptocurrency of any kind, nor via credit cards for gambling purposes, in compliance with applicable Philippine regulations.
• Processing times for withdrawals vary by payment method. GCash and Maya withdrawals are typically processed within minutes to a few hours. Bank transfers may take one to three business days.
• 1win ph is not responsible for delays caused by third-party payment processors, banking institutions, or network outages.

6. Bonuses & Promotions

From time to time, 1win ph may offer bonuses, free bets, free spins, cashback offers, and other promotional incentives to eligible users. The following general terms apply to all promotions unless otherwise specified in the individual promotion's terms:

• All bonuses are subject to wagering requirements, which will be clearly stated in the applicable promotion terms. Bonuses may not be withdrawn until the applicable wagering requirements have been met.
• Bonuses are intended for personal, recreational use only. Any attempt to exploit bonuses through systematic play, arbitrage, or other methods designed to circumvent the spirit of the promotion may result in the forfeiture of the bonus and any associated winnings.
• 1win ph reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice.
• Only one bonus may be active at a time per account, unless otherwise specified.
• Bonuses are non-transferable and have no cash value until wagering requirements are satisfied.
• In the event of any dispute regarding a promotion, the decision of 1win ph shall be final and binding.

7. Gaming Rules

All games available on the 1win ph Platform are governed by individual game rules, which are accessible within each game interface. By participating in any game, you agree to be bound by the applicable game rules in addition to these Terms.

• All Random Number Generator (RNG) games on the 1win ph Platform use independently certified RNG software to ensure fair and unpredictable outcomes.
• Live dealer games are operated by trained professionals and are subject to the rules of the respective game as displayed in the live game interface.
• In the event of a technical malfunction or disconnection during a game, 1win ph will endeavor to resolve the issue fairly. Where a game round cannot be completed due to a technical error, affected bets will be voided and stakes returned to the player's account.
• 1win ph reserves the right to void any bet or game result where there is evidence of technical error, data corruption, or fraudulent activity.
• Winnings from games are credited to your 1win ph account balance and are subject to the withdrawal terms set out in Section 5.

8. Responsible Gaming

1win ph is committed to promoting responsible gaming and providing tools to help users maintain control over their gaming activity. In accordance with PAGCOR guidelines and our own responsible gaming policy, the following tools are available to all registered users:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your account.
• Loss Limits: Set limits on the amount you can lose within a defined period.
• Session Time Reminders: Receive notifications after a specified period of continuous play.
• Cooling-Off Periods: Temporarily suspend your account for a period of 24 hours, 7 days, or 30 days.
• Self-Exclusion: Permanently exclude yourself from the 1win ph Platform. Self-exclusion requests are processed immediately and are irrevocable for the duration of the exclusion period.

If you believe you may have a gambling problem, we strongly encourage you to use the self-exclusion tool or contact our support team for assistance. "Gambling is addictive. Know when to stop."

For more information, please visit our Responsible Gaming page.

9. Intellectual Property

All content on the 1win ph Platform, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software, is the property of 1win ph or its content suppliers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for your personal, non-commercial use only. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from the Platform without the prior written consent of 1win ph.

10. Limitation of Liability

To the fullest extent permitted by applicable law, 1win ph and its affiliates, officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or other intangible losses, arising out of or in connection with:

• Your access to or use of, or inability to access or use, the Platform.
• Any conduct or content of any third party on the Platform.
• Any content obtained from the Platform.
• Unauthorized access, use, or alteration of your transmissions or content.
• Technical malfunctions, interruptions, or errors in the Platform.

In no event shall the total liability of 1win ph to you for all claims arising out of or relating to these Terms or your use of the Platform exceed the total amount deposited by you into your 1win ph account in the thirty (30) days preceding the event giving rise to the claim.

The Platform is provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

11. Termination

1win ph reserves the right to suspend or terminate your account and access to the Platform at any time, with or without notice, for any reason, including but not limited to:

• Breach of these Terms or any other policy of 1win ph.
• Suspected fraudulent, abusive, or illegal activity.
• Failure to comply with identity verification or age verification requirements.
• Regulatory requirements or instructions from competent authorities.

Upon termination, your right to use the Platform will immediately cease. Any account balance remaining at the time of termination for cause may be withheld pending investigation. Where termination is not for cause, any remaining balance will be returned to you via your registered payment method, subject to verification requirements.

You may close your account at any time by contacting 1win ph customer support. Account closure requests will be processed within a reasonable timeframe, subject to any pending transactions or investigations.

12. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall first be submitted to the customer support team of 1win ph for informal resolution. If the dispute cannot be resolved informally within thirty (30) days, it shall be submitted to the appropriate courts or regulatory bodies of the Republic of the Philippines having competent jurisdiction.

Nothing in this section shall limit the right of 1win ph to seek injunctive or other equitable relief in any court of competent jurisdiction.

13. Amendments to These Terms

1win ph reserves the right to amend, modify, or replace these Terms at any time at its sole discretion. When we make material changes to these Terms, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users via email or in-platform notification.

Your continued use of the Platform after any such changes constitutes your acceptance of the new Terms. If you do not agree to the amended Terms, you must cease using the Platform and may request account closure in accordance with Section 11.

We encourage you to review these Terms periodically to stay informed of any updates. The most current version of these Terms will always be available on this page.

14. Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the 1win ph support team:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the support widget on the 1win ph Platform.
• Response Time: We aim to respond to all written inquiries within 24 hours.

For responsible gaming support, self-exclusion requests, or account closure, please contact our support team directly via live chat for the fastest response.